Report A Concern
Lobby Hours: Monday - Friday 8:00 a.m. to 4:30 p.m.
If you wish to report a violation of the grass/weed/debris city ordinance, please contact the Community Development Department at (217) 479-4620.
If you wish to report a violation of the City of Jacksonville Zoning Ordinance, please contact the Community Development Department at (217) 479-4620.
If you wish to report a concern with a Landlord or a Neighboring Property, please contact the Community Development Department at (217) 479-4620.
If you wish to report a streetlight outage, please contact the Municipal Services Department (Street Department) at 217-479-4653. You may also contact Ameren IL directly at 800-755-5000 or visit their website here.
If you wish to report a traffic light outage, please contact the Municipal Services Department (Street Department) at 217-479-4653.
Curb Repair: To report curbing in need of repair, please contact the Municipal Services Department (Street Department) at 217-479-4653.
Sidewalk Replacement Program: The City of Jacksonville participates with its residents in a sidewalk replacement program each year. The City will remove the old sidewalk and arrange for installation of the new sidewalk, with the homeowner paying only for the cost of the concrete.
To be placed on the waiting list for this popular program, contact Municipal Services at 217-479-4653.
If you wish to report a street sign down, or damage to a street sign, please contact the Municipal Services Department (Street Department) at 217-479-4653.
If you wish to report a water outage or water main break, please contact the Utility Department at 217-479-4615.
If you wish to report a pothole in the roadway, please contact the Municipal Services Department (Street Department) at 217-479-4653.
If you wish to report a websie issue or broken link on the City of Jacksonville's website, please contact Karla Stice at (217) 479-4610 or Angela Salyer at (217) 479-4613.
Lobby Hours: Monday - Friday 8:00 a.m. to 4:30 p.m.
Non-Emergency / General Information: (217) 479-4630
Fax: (217) 479-0277 or (217) 479-4637
Fax: (217) 479-0277 or (217) 479-4637
TTY Non-Emergency: (217) 479-0257
Email: jpdchief@jacksonvilleil.gov
Dispatchers are on duty at all times. If you are in need of non-emergency assistance during non-business hours, dial (217) 479-4630, option 1 and a dispatcher will assist you.
Email: jpdchief@jacksonvilleil.gov
Dispatchers are on duty at all times. If you are in need of non-emergency assistance during non-business hours, dial (217) 479-4630, option 1 and a dispatcher will assist you.
If you wish to file a Claim Against the City, please complete this form and return to the address listed below:
City Clerk Skip Bradshaw
City of Jacksonville
200 West Douglas Avenue
Jacksonville, Illinois 62650
You may also submit the form via email to cityclerk@jacksonvilleil.gov.
City Clerk Skip Bradshaw
City of Jacksonville
200 West Douglas Avenue
Jacksonville, Illinois 62650
You may also submit the form via email to cityclerk@jacksonvilleil.gov.