Water and sewer services are provided through the Municipal Utility department. The department employs 32 people and is organized internally into a separate water system and sewer system. The city operates and maintains its own water distribution and treatment facilities and wastewater/sewerage collection treatment facilities. The department is an enterprise fund and is funded by the water and sewer rates.
The system is managed by the Superintendent of Operations and the Superintendent of Administration, both positions appointed by the Mayor, subject to City Council approval. The Utilities department of Operations is organized internally into two areas managed by two Assistant Superintendents, one of whom manages the water plant with the other managing the sewer plant. Administrative matters for the Utilities department are managed by the Superintendent of Administration. Both the water and sewer plants are operated under the supervision of licensed and certified operators pursuant to state requirements.
TO PAY WATER/SEWER BILLS ONLINE PLEASE CLICK ON THE FOLLOWING WEBSITE LINK: HTTPS://JACKSONVILLE.MERCHANTTRANSACT.COM
TO PAY BY PHONE: (217)408-0008
Business Office: Located at: 200 W. Douglas
Jacksonville, IL 62650
(Office Hours 8:00am - 4:30pm)
Mailing Address: 200 W. Douglas
Jacksonville, IL 62650-2040
Phone: (217)479-4615 Text: (217)370-4122 Fax: (217)245-2822
For Weekend/Evening Emergencies: (217)479-4660
Superintendent of Administration - Sally Long firstname.lastname@example.org
Superintendent of Operations - Rick Hearin email@example.com ___________________________________________________________________________________________________________