Sign up
for e-bills


Utility Department

Photo of Jacksonville, Illinois water tower

Water and sewer services are provided through the Municipal Utility department.  The department employs 32 people and is organized internally into a separate water system and sewer system.  The city operates and maintains its own water distribution and treatment facilities and wastewater/sewerage collection treatment facilities.  The department is an enterprise fund and is funded by the water and sewer rates.

The system is managed by the Superintendent of Operations and the Superintendent of Administration, both positions appointed by the Mayor, subject to City Council approval.  The Utilities department of Operations is organized internally into two areas managed by two Assistant Superintendents, one of whom manages the water plant with the other managing the sewer plant.  Administrative matters for the Utilities department are managed by the Superintendent of Administration.  Both the water and sewer plants are operated under the supervision of licensed and certified operators pursuant to state requirements.

TO PAY WATER/SEWER BILLS ONLINE PLEASE CLICK ON THE FOLLOWING WEBSITE LINK: HTTPS://JACKSONVILLE.MERCHANTTRANSACT.COM ________________________________________________________________________________________________________________________________________________________________________________                       
Business Office:  Located at: 200 W. Douglas
                                               Jacksonville, IL 62650
                             (Office Hours 8:00am - 4:30pm)

Mailing Address:  200 W. Douglas
                             Jacksonville, IL 62650-2040

Phone: (217)479-4615    Text:  (217)370-4122   Fax: (217)245-2822
For Weekend/Evening Emergencies:  (217)479-4660
Superintendent of Administration - Sally Long slong@jacksonvilleil.gov

Water Plant Phone:  (217)479-4660 Fax:  (217)479-4675  jaxwater@jacksonvilleil.gov

 Sewer Plant Phone:  (217)479-4648 Fax:  (217)243-1208  jaxwwtp@jacksonvilleil.gov

Superintendent of Operations - Rick Hearin rhearin@jacksonvilleil.gov ___________________________________________________________________________________________________________